Boston University IS&T · Boston, MA·July 2023 - Present
Develop and maintain processes for data sanitization ensuring confidential data is unrecoverable from retired university assets in compliance with NIST SP 800-88
Triage and escalate tickets from faculty, staff, and students to proper support groups for ongoing major incidents, phishing attempts, hardware/software support, and account assistance
Serve on the student management team to hire, train, and manage over 50 student employees
Create Power BI dashboards, ServiceNow reports, and Python scripts to report Service Desk and Learning & Event Technology Services metrics to leadership
Publish and maintain internal and client-facing webpages
Point person for the student loaner laptop program containing nearly 100 MacBook Airs for assisting students in their academic work
Lead Code Coach
The Coder School · Las Vegas, NV·July 2020 - August 2023
Conducted opening of second Coder School location in Nevada
Developed curricula including web development, game development, esports programming, algorithm design, and music production with code
Taught computer science principles and programming to students aged 5 through 17 in educational and summer camp settings
Designed projects and applications with students using Python, HTML, CSS, JavaScript, Unity, and Scratch
Led groups of up to 12 students in classes on differing languages and subjects
Program Coordinator
Brookline Teen Center · Brookline, MA·January 2022 - May 2023
Rebuilt organization's website for improved experience and performance
Led a team of specialists serving the Brookline Public Schools district
Facilitated administrative duties of account management, IT support, data analytics, and oversight for the center's middle school program
Education
Boston University
Master of Science in Computer Science,Concentration in Security
May 2026
Bachelor of Arts in Music,Minors in Computer Science and Arts Leadership